We help service-based businesses
close & keep more clients

Leverage your client experience to reduce leadloss and churn
with a focus on magnetic messaging.

Say what You
need to say

communicate & Convert & communicate & Convert & communicate & Convert


Welcome to your next level

We’re a messaging and copywriting studio for businesses who want to ditch the status quo and chart their own course. Founded on 10+ years in the global creative economy and $20+ million in client wins, BC Creative is a safe harbour for those seeking direction and support specific to their context and a guide for the ever-shifting digital landscape. 

consumers will pay up to 16% more for a great experience

Find and leverage the right words to convert at every step of your client experience – before and after the sale.

Whether someone has paid you with money or their attention, they’ve enrolled into your brand experience and you, the brand owner, have a responsibility to deliver a particular experience to that client.
The truth to accept at this stage is that most companies are commodities – a client can get your service at a dozen or more different companies if they look hard enough. This means that most clients won’t ‘grin and bear it’ with unpersonalized and inconsistent service because they don’t have to – they leave. 
This results in lead loss and client churn that keeps operating costs high and cuts into profit margins.
US Companies alone lose

$1.6 trillion to client loss every year

Your clients aren’t dividing their interactions with your company into ‘in-store’, ‘packaging’, ‘social media’ or ‘customer service’. Every interaction at every touchpoint is credited to the experience with your brand, a single entity in your client’s minds.
And if they don’t love your presale experience, they won’t move forward to your paid-experience.

73% of consumers say a good experience is key

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Offering a high-quality customer experience can lower the cost of serving customers by up to 33%.

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32% of customers are willing to walk away from a brand they love because of just one bad experience. (PwC) 

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A 2% increase in customer retention is the same to profits as cutting costs by 10%.

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That means optimizing every touchpoint to keep your clients moving closer and closer to The Sweet Spot, where they are engaged with their attention and their finances, and happy to be so. So happy, in fact, they’ll be like the consumers who pay up to 16% more for a great experience and tell 8 or more people about how happy they are with you.

BizChocolate Creative is the only marketing company helping you leverage your client experience to reduce leadloss and churn with a focus on magnetic messaging.

Unlike other ‘marketing agencies’, our focus is on clarifying, streamlining and optimizing your in-house marketing capabilities, saving you time, money and effort at every point in your revenue generating process.

Our Framework

The way we focus the different parts of your money-making engine is through copywriting – the art of saying the right thing at the right time to move your customer closer to the sale.

The right words will communicate your brand value to the right leads.

The right words will convert your leads into prospects.

The right words will produce an ROI on your marketing.

The right words will make a customer come back again and again.

Learn how to reduce leadloss and churn with our approach to marketing, branding and client experiences. 

Context. Leverage. Positioning. Expression.

Clients leave poor experiences

Learn how to create and publish content to your social media that sets you apart as the expert your audience needs to follow, the expert we both know you are!
Featured Masterclass

Content That Sells so You Don't Have To


Work with us

We’re currently booking for our Spring cohort of Communicate & Convert, our signature program beginning in March 2022. If you are ready to streamline and automate your business processes, secure and engage highly motivated clients with documentation and agreements and add hundreds of dollars to your bottom line, apply to join the program today.

Our clients Say Our clients Say Our clients Say Our clients Say Our clients

Working with Tremaine at BizChocolate Creative was essential to our firm leveraging a financial facility from a US-based financier, in excess of multiple six figures, for a high-end real estate development on one of our nation's family of islands. The branding material, copywriting, and marketing consultation advice provided has been critical to the firm's ability to successfully attract funding and launch our project.

Keith Dean
Corporate Secretary,
Athena Bay Resort

Butler’s Cleaning Services enlisted BizChocolate Creative to perform a market analysis for our company. We received the highest level of customer service from our initial meeting to the final submission. The information was informative and turned around time was timely. The report was clear and detailed enough for us to make informed decisions quickly. Professional from start to finish. I would recommend them unreservedly.

Butler’ Cleaning Service (BCS Nassau)

BizChocolate Creative provided practical approaches to tackling the online space with CONFIDENCE from setting up social media accounts (that actually gets engagements) to scheduling postings (which is super convenient for me) to having the courage to go LIVE.

Lakeisha Rolle
CEO, The Financial Academy